About Protected Customer
Our Mission
At Protected Customer, our mission is to provide thorough background checks that ensure a safe gambling environment. We are dedicated to supporting both operators and customers by preventing fraud and identifying compulsive gambling behaviours.
What we do
The business
Protected Customer Ltd is a pioneering compliance and player protection company offering a universal Know Your Customer (KYC) platform for the gambling industry. Built by industry experts, our mission is to protect vulnerable individuals, reduce fraud, and ease the regulatory burden on licensed operators. Our plug-and-play technology integrates seamlessly with online and land-based gambling platforms, empowering customers and reducing operational costs.
The industry problem
- Current KYC systems are operator-specific and siloed
- Addicts bypass controls by switching operators or gambling abroad
- Operators face rising costs, reputational risks, and regulatory penalties
- Manual KYC processes are expensive and ineffective
The Solution
Protected Customer provides a centralized, tech-driven KYC platform:
- Universal customer profile with secure login
- Real-time income verification and deposit limit setting
- Industry-wide exclusion database
- Customer mobile app for transparency, control, and support
- API-based integration for gambling operators This solution bridges the gap between compliance and care.