About Protected Customer
Our Mission
At Protected Customer, our mission is to provide thorough background checks that ensure a safe gambling environment. We are dedicated to supporting both operators and customers by preventing fraud and identifying compulsive gambling behaviours.
What we do
The business
Protected Customer Ltd is a pioneering compliance and player protection company offering a universal Know Your Customer (KYC) platform for the gambling industry. Built by a recovering compulsive gambler, our mission is to protect vulnerable individuals, reduce fraud, and ease the regulatory burden on licensed operators. Our plug-and-play technology integrates seamlessly with online and land-based gambling platforms, empowering customers and reducing operational costs.
The industry problem
- Current KYC systems are operator-specific and siloed
- Addicts bypass controls by switching operators or gambling abroad
- Operators face rising costs, reputational risks, and regulatory penalties
- Manual KYC processes are expensive and ineffective
The Solution
Protected Customer provides a centralized, tech-driven KYC platform:
- Universal customer profile with secure login
- Real-time income verification and deposit limit setting
- Industry-wide exclusion database
- Customer mobile app for transparency, control, and support
- API-based integration for gambling operators This solution bridges the gap between compliance and care.